Privacy Policy

Grace Care Australia (“we”, “us”, “our”) is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit https://gracecaresa.com.au or engage with our services.

Grace Care Australia is a data controller for the purposes of the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or providing your personal information to us, you agree to the terms of this Privacy Policy.

Personal information we collect

We may collect personal information in several ways, including when you visit our website, contact us, or engage with our services.

Information collected automatically

When you visit our website, we may automatically collect limited technical information about your device, including:

• Web browser type and version

• IP address

• Time zone

• Pages visited and time spent on the site

• Cookies and similar tracking technologies

This information is collected to help us understand how our website is used and to improve its performance and security. It does not usually identify you personally.

Information you provide to us

We may collect personal information that you voluntarily provide, including but not limited to:

• Full name

• Email address

• Phone number

• Address

• Organisation details

• Enquiry or form submission details

If you are engaging with Grace Care Australia services, additional personal or sensitive information may be collected in accordance with applicable laws and with appropriate consent.

You may choose not to provide personal information; however, this may limit your ability to access certain features or services (such as contacting us through the website).

Why we process your personal information

We collect and process personal information only where it is reasonably necessary to:

• Operate and maintain our website

• Respond to enquiries and communications

• Provide information about our services

• Improve website functionality and user experience

• Meet legal, regulatory, and contractual obligations

• Protect the security and integrity of our systems

Our priority is to collect only the minimum amount of information necessary for these purposes.

Cookies and analytics

Our website may use cookies or similar technologies to enhance user experience and gather website usage statistics. You can adjust your browser settings to refuse cookies; however, some parts of the website may not function as intended.

Disclosure of personal information

We do not sell or rent your personal information.

We may disclose personal information only:

• Where required or authorised by law

• To service providers who assist us in operating our website or services (and who are bound by confidentiality obligations)

• To government authorities where required to comply with legal obligations

Data security

We take reasonable administrative, technical, and physical measures to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we take security seriously, no method of transmission over the Internet or electronic storage is completely secure. We cannot guarantee absolute security.

Links to other websites

Our website may contain links to external websites not operated by Grace Care Australia . We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.

Your rights

Under Australian privacy law, you have the right to:

• Request access to personal information we hold about you

• Request correction of inaccurate or outdated information

• Make a complaint about how your personal information is handled

We will respond to all reasonable requests in accordance with applicable laws.

Overseas disclosure

Some service providers we use (such as website hosting or email services) may store data outside Australia. Where this occurs, we take reasonable steps to ensure that your information is protected in accordance with Australian privacy requirements.

Legal disclosure

We may disclose personal information if required or authorised by law, including to comply with court orders, subpoenas, or regulatory requests, or where disclosure is necessary to protect our legal rights or the safety of others.

Contact us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or have a privacy concern, please contact us at: admin@gracecaresa.com.au.